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Contact Us2019-07-02T10:03:39+01:00
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Your Enquiry

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Your feedback matters to us and we listen carefully to all comments and complaints.

If you wish to make a complaint about any product, service or experience you have had with the ECITB, please email your complaint directly to complaints@ecitb.org.uk

Or alternatively complete and submit the form above.

Or write to:
Complaints Team
Policy and Corporate Affairs Department
ECITB
Blue Court, Church Lane
Kings Langley, Hertfordshire, WD4 8JP

We will acknowledge your complaint within 7 working days and will aim to respond fully within 30 days.

Read our Complaints Policy and Procedures here.

Susan SmartHead of Skills Strategysusan.smart@ecitb.org.uk
Lisa WilliamsonSenior Account Managerlisa.williamson@ecitb.org.uk
Carol SinclairAccount Managercarol.sinclair@ecitb.org.uk
Paul HyndAccount Managerpaul.hynd@ecitb.org.uk
Vince DutchAccount Managervince.dutch@ecitb.org.uk
Nikki MacphersonAccount Managernikki.macpherson@ecitb.org.uk
Sallyann Garrard-HughesHead of Skills Strategysallyann.hughes@ecitb.org.uk
Sean ThompsonSenior Account Managersean.thompson@ecitb.org.uk
Mark RaeAccount Managermark.rae@ecitb.org.uk
Lesley CoombesAccount Managerlesley.coombes@ecitb.org.uk
Chris O’ConnellAccount Managerchris.oconnell@ecitb.org.uk
Martyn JohnsonHead of Skills Strategymartyn.johnson@ecitb.org.uk
David LewisSenior Account Managerdavid.lewis@ecitb.org.uk
Matt KnightsAccount Managermatt.knights@ecitb.org.uk
Alan EdmundsAccount Manageralan.edmunds@ecitb.org.uk
Jenny YoungHead of Skills Strategyjenny.young@ecitb.org.uk
Dawn ThompsonSenior Account Managerdawn.thompson@ecitb.org.uk
Mat ParkerAccount Managermat.parker@ecitb.org.uk
Lorraine RoseAccount Managerlorraine.rose@ecitb.org.uk
Beccy PleasantHead of Skills Strategybeccy.pleasant@ecitb.org.uk
Mike PrestonSenior Account Managermike.preston@ecitb.org.uk
Claire MackenzieAccount Managerclaire.mackenzie@ecitb.org.uk

To find out more about the ECITB’s international operations, products and services please contact:

Jason Riley
International Business Development Manager
00 44 7967 653556
Jason.Riley@ecitb.org.uk

Grace Omit 
International Operations and Commercial Administrator
00 973 3890 9656
Grace.Omit@ecitb.org.uk

The Freedom of Information (FOI) Act means that anyone, anywhere, can ask for information held by ECITB. However, there may be times when we can’t give you everything you have asked for, because the Act has some exemptions which may apply.

To submit a request, please email foi@ecitb.org.uk stating clearly the information you require.

Alternatively submit your request using the form above.

For media enquiries contact Tom Shipp, Media and Strategic Communications Manager, via 01923 402139 or email tom.shipp@ecitb.org.uk