£26,000
12 Months Fixed Term Contract
37.5 hours per week; flexible working opportunities available
Full-time, home based with some UK-wide travel.
Administrator – Products
Closing Date: 13/05/2026
We are looking for a customer focused and well organised individual to act as a trusted and reliable point of contact for training providers and key stakeholders. The role is focused on delivering a high standard of customer service by responding to enquiries promptly, professionally and consistently. Alongside this, the post holder will provide essential administrative, coordination and communication support to the Product Delivery team, helping to ensure the smooth delivery and effective operation of products and services. This role is key to creating a efficient and seamless customer experience.
The successful candidate will be able to communicate effectively and in a timely manner with training providers, building strong relationships and ensuring a consistently positive experience. Being responsible for completing administrative processes relating to training providers accurately and efficiently. The role also requires maintaining high-quality, accurate and up-to-date data across all relevant systems.
About you
- Demonstrable experience in an administration position.
- Experience in providing responsive, customer-focused support, ensuring enquiries are handled efficiently, issues are resolved appropriately, and a high standard of communication is maintained.
- Good analytical skills with a solution-focused approach to problem solving.
- Strong time management skills, demonstrating a proactive approach to organising and prioritising tasks to meet deadlines and achieve results.
- Good IT skills encompassing Internet and MS Office applications.
What we offer
- Company laptop & mobile provided.
- 25 days holiday including Christmas closure, rising to 30 over the first five years’ service.
- Generous pension scheme via salary sacrifice.
- Cycle to work and e-car lease schemes.
- Flexible holiday purchase scheme.
- 24/7 Employee Assistance Programme.
- Enhanced maternity/paternity pay and leave.
- Home office set-up support.
View Administrator – Products role profile
Equality, inclusion and diversity (EDI)
The ECITB is committed to diversity and inclusion and welcomes applications from all sections of the community, particularly those that are under-represented in the engineering construction industry. Please note, you must be eligible to live and work in the UK indefinitely to apply for our vacancies.
How to apply
Applications are via our online portal. Your CV should be no more than two pages. A cover statement of max 500 words is required outlining how your knowledge, skills and experience make you the ideal candidate for this role.
Apply here for the Administrator - Products role