Assessment System Administrator – 12 Month FTC

Assessment System Administrator

12 month FTC

Closing date: : 30 March 2026

Open to applicants seeking part-time and flexible working hours – this will be considered.

We’re looking for an organised, detail‑focused coordinator to support the smooth running of the ECITB’s Assessment Management System. You’ll handle exam data, respond to customer queries, and help maintain a compliant, high‑quality Awarding Organisation.

You’ll also support the recruitment and coordination of our external Assessment Associates, ensuring assessment materials are accurate, secure, and up to standard.

Key focus areas

• Day‑to‑day system support and data accuracy
• Managing and quality‑checking question banks
• Supporting SOPs and compliance processes
• Coordinating and supporting Assessment Associates
• Handling customer queries and AO admin
• Contributing to quality assurance, data reporting, and digital improvements (including AI)

This role is perfect for someone who enjoys operational detail, system processes, and helping deliver reliable, high‑quality assessments.

For more information about the role and its responsibilities, view the role profile here.

About you

• GCSE/ level 2 qualification in Maths and English.
• Experience of using bespoke computer systems.
• Customer focus with excellent interpersonal and communication skills to effectively resolve user queries.
• Experience of training, competence systems and processes.
• Ability of working to tight deadlines and delivering results.
• Capable of interpreting and complying with regulatory and organisational requirements.
• IT literacy is essential. Good IT operating skills encompassing databases, the internet, spreadsheets, and word processing applications. Proficient at Microsoft office software, with an understanding of AI technologies
• Knowledge of quality assurance and continuous improvement processes.
• Organisation skills and the ability to work on several tasks in any given week.

Desirable

• Previous experience of administering exam systems for an AO or similar organisation.
• Experience of working in an education setting within a training provider or assessment organisation

What we offer

• • Laptop and mobile phone provided.
  • 25 days holiday including Christmas closure, rising to 30 over the first 5 years’ service.
  • Generous pension scheme via salary sacrifice.
  • Cycle to work and e-car lease schemes.
  • Flexible holiday purchase scheme.
  • Employee Assistance Programme
  • Enhanced maternity/ paternity pay, and leave.
  • Home office set-up assistance