Your feedback matters to us and we listen carefully to all comments and complaints.

If you wish to make a complaint about any product, service or experience you have had with the ECITB, please email your complaint directly to

Or write to:

Complaints Team

Policy and Corporate Affairs Department


Blue Court, Church Lane

Kings Langley, Hertfordshire, WD4 8JP


We will acknowledge your complaint within 7 working days and will aim to respond fully within 30 days.

For our full Complaints Policy, please click here